Food Delivery Terms

Fast Food Delivery Service Terms

1. Food Delivery Service

Our food delivery service connects customers with local restaurants and fast food outlets for quick, reliable meal delivery.

2. Restaurant Partnership Terms

2.1 Partnership Requirements

• Valid business license and food service permits
• Food safety compliance certification
• Professional kitchen facilities meeting health standards
• Quality assurance protocols
• Ability to use mobile app for business management
• Smartphone with internet access for app usage

2.2 Commission and Payment Structure

• Commission rate: 20% on all sales
• Daily payments at 9:00 AM for previous day's sales
• Payments exclude weekends and public holidays
• Detailed daily sales reporting provided
• Transparent fee structure with no hidden charges
• Vendor mobile app for complete business control

3. Delivery Standards

3.1 Service Level

• Standard delivery time: 30-45 minutes from order confirmation
• Real-time order tracking and customer communication
• Temperature-controlled delivery for food quality
• Professional driver appearance and conduct

3.2 Quality Assurance

• Regular quality checks and customer feedback monitoring
• Food safety protocols for handling and transport
• Hygiene standards for all delivery personnel
• Complaint resolution within 24 hours

4. Customer Service

• Easy ordering through website and mobile app
• 24/7 customer support for order issues
• Refund policy for late deliveries or quality issues
• Allergen information and dietary requirement accommodation

5. Restaurant Responsibilities

• Maintain consistent food quality and preparation times
• Update menu availability in real-time
• Respond promptly to customer inquiries
• Comply with all health and safety regulations
• Maintain professional communication standards