Privacy Policy

Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us directly, including:

• Food Delivery Services: Full name, contact telephone number, email address, delivery address, payment information, dietary preferences, special instructions
• Concierge Services: Full name, contact telephone number, email address, task descriptions, payment information, access permissions for properties, emergency contact details
• Account Registration: Username, password, profile information
• Communication: Messages, feedback, reviews, support requests

1.2 Special Personal Information

In certain circumstances, we may collect special personal information (as defined in POPIA):

• Health information for dietary requirements or medical deliveries
• Religious or cultural preferences affecting service delivery
• Biometric data for secure access (future implementation)

1.3 Automatically Collected Information

When you use our website or services, we automatically collect:

• IP address, browser type, and version
• Device information and operating system
• Location data (with your consent) for delivery optimization
• Usage patterns, pages visited, and time spent
• Cookies and similar tracking technologies
• Referral sources and marketing campaign data

1.4 Information from Third Parties

• Payment processors for transaction verification
• Delivery partners for service coordination
• Social media platforms (with your consent)
• Public sources for business verification

2. How We Use Your Information

• Provide and improve our delivery and concierge services
• Process payments and transactions
• Communicate about your orders and services
• Send promotional materials (with consent)
• Comply with legal obligations
• Prevent fraud and ensure service security

3. Information Sharing

3.1 We Do Not Sell Your Data

3.2 Limited Sharing

We may share your information only in these circumstances:

• With service providers who assist in our operations (payment processors, delivery drivers)
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

4. Data Security

• We implement industry-standard security measures
• Regular security audits and updates
• Encrypted data transmission and storage
• Access controls and employee training
• Secure payment processing

5. Your Rights

Under South African privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability
• Withdraw consent for marketing communications

6. Data Retention

• We retain information only as long as necessary for service provision
• Customer data: 7 years for tax and legal compliance
• Marketing data: Until consent is withdrawn
• Security logs: 1 year
• You may request earlier deletion subject to legal requirements